At Bitaroo, the security of your bitcoin assets is our top priority.
We utilise a comprehensive approach to protect your funds and ensure that you have full control over your investments.
Below, you will find key information regarding the security measures we employ, how your bitcoin is stored, and what to do in case of any issues.
Where is Your Bitcoin Stored?
We strongly encourage users to take self-custody of their own bitcoin as soon as possible. Bitaroo provides competitively priced bitcoin withdrawals and is always available to address any questions or concerns regarding the withdrawal process.
We hold most of the bitcoin in various cold storage solutions, The Bitaroo Vault being the most advanced.
Only a small fraction is held in hot wallets (on-chain and Lightning) to ensure seamless withdrawal experience.
What Personal Data Does Bitaroo Store?
Bitaroo only retains the minimum personal information required for regulatory compliance and fraud prevention. This typically includes your name, date of birth, address and email address.
How Is Your Data Secured?
All Bitaroo data is encrypted using military-grade AES-256 encryption.
We ensure that all traffic is secured with industry-standard TLSv1.2 encryption.
What Happens If Bitaroo Ceases Operations?
In the unlikely event that Bitaroo ceases operations, here’s what you can expect:
1. Your Bitcoin and Funds: All user funds, both bitcoin and fiat, are securely held in segregated accounts. These funds remain your property and will not be used for Bitaroo’s operations.
2. Withdrawal Process: A clear and orderly process will be initiated to enable users to withdraw their bitcoin and fiat balances. Communication will be sent via official channels, including email, social media and our website.
3. Regulatory Oversight: As a compliant platform, Bitaroo adheres to legal obligations that protect users in the event of closure. Our priority is to ensure your assets remain safe and accessible at all times.
Reporting Security Issues
If you discover a security vulnerability within a Bitaroo service, please practice responsible disclosure by reporting it to us. We assess all disclosures for validity and may reward valid findings. To ensure you are focused on the right assets and do not violate our terms of service, we request that you contact us before conducting any further testing on Bitaroo products or services.